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Terms

Last updated: 8 October 2026

These terms apply when you buy from Holo and Hero TCG and Repairs, a trading card and phone repair business based in Brisbane, Queensland (“we”, “us”, “our”). By placing an order or requesting a repair you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Who we are

Holo and Hero TCG and Repairs sells individual trading cards, sealed product and card protection accessories for Pokémon, One Piece, Magic: The Gathering and Yu-Gi-Oh!, and offers limited mobile phone repairs. You can reach us through the contact page.

Holo and Hero TCG and Repairs is an independent retailer. We are not affiliated with, endorsed by or sponsored by The Pokémon Company, Nintendo, Bandai, Wizards of the Coast, Konami or any other publisher. Card names, artwork and logos belong to their respective owners and are shown only to identify the products we sell.

Prices and payment

  • All prices are in Australian dollars and include GST where it applies.
  • Shipping is calculated at checkout before you pay.
  • We accept Visa, Mastercard, Apple Pay, Google Pay and Afterpay. Card payments are processed securely by Stripe. We never see or store your full card number.
  • Afterpay purchases are also subject to Afterpay’s own terms.
  • Card prices move with the market. The price you pay is the price shown when you place your order.

Stock and order acceptance

Most singles are one of a kind, so stock can sell out quickly. Your order is accepted when we send the shipping confirmation. If an item turns out to be unavailable, or a listing has an obvious pricing error, we will contact you and refund that item in full. We may limit quantities on high-demand releases so more collectors get a chance to buy.

Card condition and authenticity

Every single is checked by hand and graded using our condition guide: Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP) or Damaged (DMG). If a card sits between two grades, we list it at the lower one. Photos show the actual card where noted; otherwise the image is a reference picture of that card.

We only sell genuine cards. If you ever believe a card you bought from us is not genuine, contact us and we will investigate and refund it in full if we cannot show it is authentic.

Pre-orders

Pre-orders are charged at checkout and shipped once the product is released and in our hands. Release dates are set by publishers and distributors and sometimes move. If a release is delayed we will let you know, and you can cancel for a full refund at any time before your pre-order ships. If our allocation is cut, we fill pre-orders in the order they were placed and refund any we cannot fill.

Shipping and delivery

We ship within Australia only, with tracking on every order. Orders are packed and dispatched daily. Singles ship protected in a sleeve and toploader inside a rigid mailer. Delivery times are estimates from Australia Post and are not guaranteed. Please check your shipping address before paying. If a parcel is returned to us because of an incorrect address, we will reship it once you cover the new postage. More detail is on our shipping and returns page.

Returns, faults and refunds

If something is wrong with your order

If a card arrives in worse condition than described, an item is faulty or damaged in transit, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo. We will offer a replacement where one is available, or a full refund including shipping.

Change of mind

We accept change-of-mind returns on sealed product and accessories that are unopened and in original condition, if you contact us within 14 days of delivery. You pay return postage, and we refund the item price once it arrives back with us. Because singles are graded and priced individually, we do not accept change-of-mind returns on singles.

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a product or service, you are entitled to cancel and receive a refund, or to a replacement or compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have it fixed in a reasonable time. These terms do not affect those rights.

Phone repairs

  • Every repair starts with a quote. We do not start work until you approve it.
  • Please back up your phone before handing it over. Repairs can occasionally result in data loss, and we cannot recover lost data.
  • Remove SIM and memory cards, and tell us about any existing damage, water exposure or previous repairs. These can affect what is possible and how long it takes.
  • Replacement parts may be non-original (third-party) parts unless your quote says otherwise. Any warranty on parts and labour is stated on your quote.
  • Please collect your phone promptly once we tell you the repair is finished. Phones that remain uncollected will be handled in line with Queensland’s laws on uncollected goods, after we have tried to contact you.

Accounts and your information

You are responsible for keeping your account password private. How we handle your personal information is set out in our privacy policy.

Liability

To the extent permitted by law, and apart from the guarantees under the Australian Consumer Law, our liability for any order is limited to the price you paid for the affected item, and we are not liable for indirect or consequential loss.

Changes and governing law

We may update these terms from time to time. The version shown when you place an order applies to that order. These terms are governed by the laws of Queensland, Australia.

Questions

If anything here is unclear, send us a message through the contact page and we will get back to you.